Artificial Intelligence

Artificial Intelligence technology continues to advance ever faster on its exponential path towards the technological singularity, and alongside its truly amazing achievements we can see a growing profusion of ethical problems.[...]

Science Fiction writer Isaac Asimov had it all worked out in his famous “Three Laws of Robotics”. His humanoid robots were controlled by “positronic brains”, and these all had the three laws so deeply ingrained in their structure that no matter[...]

In recent years it has finally dawned on the general public that their jobs may end up taken over by robots. They say “robots”, but what they really mean is Artificial Intelligence[...]

I recently observed a five-year-old girl engaged in a hilarious interaction with a Roomba-type vacuum cleaner robot.  The poor machine was trying to go about its mission, but the kid figured it was going to a side of the room it had already cleaned.[...]

What is customer service? For several years, retail and general businesses have always associated customer service with how friendly the employee is with the customer, along with the old saying that the customer is always right.[...]

Some ten years ago I was talking to the IVR (Interactive Voice Response) system of a US airline, and it took me through the usual annoying menus. Since I had a somewhat unusual situation to resolve they dragged on and frayed my nerves until the system[...]

The workplace is constantly changing with new rules, regulations, and innovations making their way down, which end up requiring plenty of adjustments on behalf of the organization and the employees.[...]

Artificial intelligence is game-changing technology. This doesn’t just apply to the workforce, but the economy too. Before we delve deeper into how AI can contribute to a better economy, let’s get the terms straight first. There’s capital, which is[...]

One of the least appreciated cognitive skills we humans use is finding stuff. Unless you’re too old to remember where you left your keys, searching for information is seen as a minor ability[...]

Artificial intelligence is making waves all over the world. The workplace, in particular, is one of the environments that benefits most from AI. All kinds of businesses are harnessing the powers of AI – from transportation, healthcare, finance,[...]