Artificial Intelligence

I recently observed a five-year-old girl engaged in a hilarious interaction with a Roomba-type vacuum cleaner robot.  The poor machine was trying to go about its mission, but the kid figured it was going to a side of the room it had already cleaned.[...]

What is customer service? For several years, retail and general businesses have always associated customer service with how friendly the employee is with the customer, along with the old saying that the customer is always right.[...]

Some ten years ago I was talking to the IVR (Interactive Voice Response) system of a US airline, and it took me through the usual annoying menus. Since I had a somewhat unusual situation to resolve they dragged on and frayed my nerves until the system[...]

The workplace is constantly changing with new rules, regulations, and innovations making their way down, which end up requiring plenty of adjustments on behalf of the organization and the employees.[...]

Artificial intelligence is game-changing technology. This doesn’t just apply to the workforce, but the economy too. Before we delve deeper into how AI can contribute to a better economy, let’s get the terms straight first. There’s capital, which is[...]

One of the least appreciated cognitive skills we humans use is finding stuff. Unless you’re too old to remember where you left your keys, searching for information is seen as a minor ability[...]

Artificial intelligence is making waves all over the world. The workplace, in particular, is one of the environments that benefits most from AI. All kinds of businesses are harnessing the powers of AI – from transportation, healthcare, finance,[...]

Artificial intelligence can now process and deliver data much faster than any human can. This very ability of AI can have significant implications in business, if we learn how to maximize it.[...]

With the rise of artificial intelligence comes the impending worry that it would take away people’s jobs. That’s not true.[...]

One argument that occasionally comes up when we discuss information overload is that there is nothing new about the problem: it’s been with us ever since Johannes Gutenberg invented that pesky device, the printing press, around 1440; ever since that[...]