For a business to stay ahead of the game this day and age in terms of technology, there needs to be a successful combination of artificial intelligence methods and unified communication directions.
If you’re not sure what unified communication is, it’s possible that you’re already using it, but you just don’t realize the term. Basically, unified communication solutions are a form of technology which bring together different methods you use within your business to communicate, both internally and externally. This includes emails, faxing, messaging, video conferencing, calls, etc. When your system is synced to work as one, it is a far more productive, faster, and therefore allows the business to work in a more streamlined way.
Having said that, for unified communication systems to be much more productive, certain things should be in place.
Throughout your business, you need to make use of other artificial intelligence methods, in order to create a more streamlined way of working, which may even include robotic machines for production as a starter. Some workers may worry that this could put them out of a job, but it can create jobs in other sectors, therefore allowing workers to broaden their skill set, and increased levels of productivity across the organization.
Your unified communication solution should therefore work hand in hand with these methods.
2. A Personalized Solution
Whatever option you go for, the experience and usage should be personalized for your users. This is in order to make it usable for the individual, as well as make it more productive and efficient by utilizing the individual’s data and goals for interactions, insights, etc.
As an example, Knowmail’s personalized artificial intelligence creates a unique prediction model per user, so when emails are prioritized and features used…they are personalized for the end-user and thus more effective and relevant.
3. Cross Device Usage and Syncing
These solutions needs to work in sync by details, usage, and experience, so you get the most out of it…whether at your desk, in-between meetings, or during your commute.
This is the point of a unified communication system!
4. A Collaborative Effort
Your communication solution should work hand in hand with other systems within your business, e.g. any software packages you use. This collaborative effort will ensure that everything runs smoothly, and that the business is more productive as a result.
Staff should also have input into how this system will work, putting forth their ideas. Much of the time, it is the people who use the various systems on a daily basis who have the best ideas in terms of how to change things.
5. A Goal Oriented System
Every change you make to the way your business works should be done towards a specific goal. Your unified communication system should as well.
It must have an end goal in sight, e.g. to make your business easier to run, to reduce workload, to engage your users in more productive ways, and more. If your chosen system isn’t reaching that goal, you need to look again and change your method of working once more.
6. Relatively Easy to Use
Finally, any system which is going to be used by several people needs to be as easy to use as possible. All staff should have training on the system and should know how to work it correctly. The problem with anything which is streamlined to this degree is that one error can throw everything out of kilter. Ensuring the system is simple enough to use on a daily basis will avoid any such issues.