As we move towards what we perceive to be the future workplace, we stumble upon a whole host of new technological endeavors along the way. Artificial Intelligence is a huge area to think about, with more technological methods taking the place of regular workers in various different industries. Another space to think about is unified communication.
What is Unified Communication?
Unified communication evolved into a streamlined method of communication which is sure to benefit businesses in the future and is showing some major signs of advantage even now. UC, is a marketing and business concept and it is designed to seamlessly integrate a business’ communication methods, such as calls, messages, video conference, data sharing, desktop sharing, etc. This ensures everything is synced and running together. Obviously, this saves time and money.
The following ten companies are making huge waves in the Unified Communication space.
Avaya are certainly an industry leader when it comes to communications in general, but UC is an aim Avaya have with further Artificial Intelligence capabilities announced and a broad AI Connect strategy in place.
With calling, messaging, and team collaboration apps all synced together, Avaya have produced a product which is flexible and secure. Avaya’s devices are also easy-to-use and they have a high quality customer service network which is on hand to answer any calls no matter the time of the day.
Microsoft has been a leading IT service vendor for as long as we can remember, yet with the release of their Teams solution as part of the Office 365 suite, they’ve more than announced their place in the UC field. With Teams, Microsoft is supporting greater collaboration, screen sharing with video and audio, and more workplace values sure to help organizations. Along with greater technical support for Teams, and their already huge list of leading global users, Microsoft are definitely making their mark in this arena.
An instantly recognizable name, Cisco have developed several services which fall into the unified communications space, including cloud calling, call control, collaboration management and licensing, communicants gateways, telephone extensions and a variety of applications which fall under the UC umbrella.
Another major player is Vonage, with its cloud-hosted, UC as a service offering for voice, message, video, and conferencing for a variety of communication and collaboration application solutions.
A huge name, Huawei’s cloud UC product encompasses a very integrated option for businesses, no matter what their size. Face-to-face video in HD provides ‘almost in the room’ communication methods, which utilizes desktops and smartphones, the integrated video, email and messaging apps allow real time collaboration in the most effective of ways, and this has all been improved for flexibility and safety.
Oracle’s unified communication solutions are growing month upon month, and they currently have a fantastic product which encompasses collaboration services, security features, flexible access mechanisms, flexibility, and reliability. These are the main points you need from a communication product; Syncing and streamlining all communication methods within a business, time and money are saved instantly.
Mitel is a recognized name within the UC arena, providing its MiCollab UC suite to support meetings, presence, scheduling, and practical collaboration tools.
ZTE are another company offering huge benefits in the UC space, including video conferencing, surveillance and IP telephony integration. Allowing businesses to lower costs and increased productivity is the aim, as well as giving the customer a far higher quality experience. With constant updates and innovative methods, ZTE is committed to the UC space.
Sonus has increased its UC scope within the market by building on its original package and improving it beyond measure. The newest additions include Sonus Advantage which is built around security and intelligence, allowing various communication methods to work together. Sonus Advantage also allows business to migrate over to IP-based UC easily, without having to invest large amounts of cash.
Enhancing communication and productivity is the aim with Sangoma, who are constantly dating their current technology. This includes video conferencing, calling and real time messaging methods, desktop sharing, conferencing, mobility, and presence. These aspects are all integrated into the platform, via wireless IP phones, Zulu UC (a desktop app), FAX Pro, and PBXct, which increases functionality in an easy to use phone system.
These ten companies and organizations are leading the unified communications vision, and are constantly evolving and improving their methods, to develop UC for businesses now and in the future. As more companies begin to realize the benefits of unified communication, there are sure to be more to add to this list.
Unified communication is sure to change the way businesses conduct their communication methods in the future, saving money and time with ease. As employees are trained in how to use the various apps and desktop programs, communication will be easier, quicker, and more streamlined as a result. Time is saved, money is saved, and this all adds up to a better experience for users (and customers).