How Does Unified Communication Enhance the Future Workplace?

How Does Unified Communication Enhance the Future Workplace?

Technology is constantly shifting and changing as well as bringing new challenges to the regular workplace. When once upon a time we may have used a manual method to complete a task, nowadays we are much more likely to switch to a technological method or automated direction. These methods are almost always more cost and time efficient as well as productive.

As technology develops, new buzz terms come to the forefront. Three which are currently doing the rounds are ‘unified communication’, ‘artificial intelligence’, and ‘the future workplace’. What do they all mean, and how do they link together?

It’s not as complicated as it sounds, and when harnessing the power of the first two, you improve the chances of a productive workplace, ten fold.

What is Unified Communication?

Unified communication is a business solution which basically streamlines your communication methods. You may currently use email, fax, telephones, messaging, video conferences, etc. All of these work well on their own, but they can be much more productive and user friendly when they are linked together. This is what unified communication does and is.

Unified communication allows the various different ways which your businesses uses to communicate (internally and externally) to talk to one another, effectively creating one large communication method with various sub-categories. This is basically a single device which does several different tasks in terms of communication.

From the description, you can understand how unified communication can help a business to become more productive and streamlined, but how does Unified Communication work with artificial intelligence in general?

How Does Artificial Intelligence Work Alongside Unified Communication in The Future Workplace?

In order to answer this question, we first need to know what the major benefits of artificial intelligence are for a work place. These mostly include:

  • The use of automation:

This means that a business doesn’t need to pay for a person to be trained up to do a job which a machine could do quicker and cheaper

  • Fast information:

A business can find the information they need at the touch of a button. This saves time, and therefore makes a business for productive

  • Allows for remote and flexible working:

With the use of such technology, employees are able to work from multiple locations, increasing flexibility in the workplace, and saving costs, e.g. overheads from rent, heating, etc.

  • The ability to analyze information effectively:

Analyzing large amount of sometimes complex data can be done with the touch of just one button, very quickly indeed. Required data can therefore be extracted fast and saves time overall for a business versus a manual route

  • Minimizes human error:

Especially in the analytics and automation fields, artificial intelligence can minimize human error, therefore increasing accuracy and productivity once more

  • Personalized workplace productivity:

As with Knowmail and Avaya, being able to understand individual communication habits and grant real actions and insights to save time, stay organized, and get the right things done.

In many ways, unified communication is a form of artificial intelligence and can make a long-winded job much more streamlined and simple. Communication is a vital part of any business, and if we’re to move with the times and stay up to date with technological advances, it’s important to think carefully about the various solutions which could help make a business more productive in the future.

The future workplace is considered to be almost completely artificially intelligent-friendly, and this will certainly include unified communication solutions in all different forms. Many workers may worry about this development, fearing that their jobs may be at risk, but while artificial intelligence may remove jobs in one field, it will create them in another, and remove the risk of human error in the areas that require it. This overall allows a business to be more accurate in its work and more productive overall. Mistakes can be costly, not only in time, but also in lost profits. Unified communication and artificial intelligence overall reduce the risk of this occurring, and pulls everything together into one easy to use solution.

The future workplace is certainly much more technologically minded. It is likely that streamlined communication methods, such as the unified solutions we’ve covered will be commonplace. Just as your smartphone currently does all the things you need to do within a day (technologically speaking), it’s likely that the technology within the workplace will do the same thing, without having to learn how to use several different systems, running alongside each other.

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