When we look into the future, we often envision a completely different working experience to what we have now. Without a doubt, so much more of our working practices will be automated or supported by artificial intelligence means, be it by machines, voice controlled, or digital assistants. Whilst this is a worry for many workers, the reassuring thing is that whilst AI will replace people to a certain extent, it will create jobs in other sectors too, such as IT and customer service.
What Does the Future Workplace Look Like to you?
Working hand in hand with artificial intelligence is something most people don’t know too much about yet – Unified Communication.
Communication is the crux of effective business operations. Without communication, nothing is done correctly, if anything is done at all. Communication needs to be consistent, clear, open, and it needs to be recorded in case of any issues. For many businesses at the moment, communication covers a whole range of different methods, from fax to email, calling to messaging, video calls to whole conference calls. These are all done separately, often via completely different means, which don’t connect to each other at all.
That leaves the business open to problems. What if that particular method of communication isn’t working? What if the person you’re trying to communicate with doesn’t have the means to connect to your method? In the business world, ease of communication with clients and prospective customers is vital, and any hiccup along the way could mean lost revenue. This is where unified communication comes in.
What is Unified Communication?
Unified communication is a method which combines all types of communication a business uses and streamlines them into one package. For instance, emailing, instant messaging, video calling, regular calling, conference calls, these would all be done through one package, which would sync together and work interchangeably.
For unified communication to work effectively, staff need to be trained on how to use the package correctly and how to get the most of it. This is a relatively easy task, but as artificial intelligence begins to creep in, leading us towards the vision of the future workplace, this should all be done relatively automatically, without much need for human input. The fact is, wherever there is a large amount of human input, there is a risk of error. Unified communication and artificial intelligence methods overall, reduce this risk and put the business on the fast track towards being more streamlined, and therefore more productive and successful.
What are the Benefits of Unified Communication?
We’ve just touched briefly upon many of them already, but unified communication makes work life easier, and gives the business a completely holistic and streamlined communication method. There are no longer different apps for messaging, programs for video calling, connections with various providers for regular calls, and faxing is a thing of the past. With unified communication, everything is completely synced and up-to-date.
There is no part of the package that won’t work without a certain type of software installed, no problems with the receiver not having the necessary package, everything will work in a streamlined, effective manner. The other plus point is that you have the ability to go back and check things which have been said and done. If a complaint occurs or an issue with a client, you can go back and review actions within that chain, to find out where the problem arose, and from there, decide what to do with it.
Unified communication makes a business more productive, and it saves time. Everything is done faster, more effectively, and with a reduction in error. Employees don’t need to worry about knowing how to use different apps and programs for different types of communication, as it is all within reach.
Unified communication basically takes us a huge step closer to the future workplace. It cuts out the stress and it cuts out the middle man. What is what the vision of the future workplace really looks like? A more effective, streamlined, and less cluttered experience for both the business, its employees, and its customers.