Help Center

We’ve gathered frequently asked questions and general topics for your convenience. If you still can’t find what you’re looking for, let us know at support@knowmail.me

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General

What is Knowmail?

Knowmail is a Personalized Artificial Intelligence (PAI) platform for email which grants a valuable addition to available products and solutions, such as Digital Assistants, Unified Communication, and Solution Providers. The platform provides a simple way to provide your users personalized email benefits, so they may save time, get more done, and reduce stress...all with less effort, while you increase engagement, satisfaction, and value within your solution/product/service.

Which email accounts/clients/platforms are supported by Knowmail

Knowmail is versatile, so it may work with a variety of email clients or new ones. Currently it supports Office 365 (O365 business) accounts or exchange, as well as Gmail.

Does Knowmail support multiple accounts?

Knowmail doesn’t currently support multiple accounts.

How does Knowmail learn my habits?

Knowmail scans users' mailbox to learn habits, behaviors, preferences, and more with data analyzed by our multi-level machine learning algorithm, and thus can provide an individual prediction model for each user. Please watch our video which also covers our unique security architecture, covering how your data remains private and secure at all time.

Security & Privacy

How can I be sure Knowmail is maintaining my privacy?

Knowmail's unique architecture is built to ensure that private data will never leave your device. Only behavioral statistics related to the email will be transmitted to the cloud in a secured manner to ensure that privacy is not compromised. To learn more, please watch our complete Knowmail Security video.

Do you keep any of my emails/passwords somewhere?

Knowmail doesn’t store any e-mail, personal data or passwords. All data is analyzed on the client side, with statistical and anonymized data moved to Knowmail cloud for processing towards Knowmail’s features and predictions. To learn more of the process, watch our Privacy and Security video on our Products page.

Who can see my data?

No one can see your data as all user’s info is encrypted with only the user able to view it.

Mobile

Knowmail for mobile guides: installation, features, and troubleshooting

Please check out the complete Knowmail for mobile guides, covering installation, features, and troubleshooting details.

How can I be sure that you are maintaining my mobile privacy?

Knowmail's unique architecture is built to ensure that private data will never leave your mobile device. Only behavioral statistics related to the email will be transmitted to the cloud in a secured manner to ensure that privacy is not compromised. To learn more, please watch our Security video.

Which emails/accounts does Knowmail for mobile support?

To ensure highest standards of security and privacy, Knowmail mobile app for iOS and Android currently supports Gmail and Office 365 email platforms, with plans to integrate more along the way.

Does Knowmail for Mobile support iOS, Android, or both?

We support both iOS and Android, as well as have a skill for Cortana.