Knowmail for Outlook
Supporting Microsoft Outlook for Windows
Knowmail for Outlook FAQ
Knowmail's unique architecture is built to ensure that private data will never leave your device. Only behavioral statistics related to the email will be transmitted to the cloud in a secured manner to ensure that privacy is not compromised. To learn more, please watch our Knowmail for Outlook security video or the Enterprise solution security.
Knowmail for Outlook does not move, copy or duplicate emails. All views are built out of pointers that maintain the original emails without any change to categories, flags, folder locations etc
This may be due to either your Knowmail inbox is filtered to show only “urgent” or “important” (and this message doesn’t fall for either) or message is completed and older than 1 month.
- For the first case, you can simply click ON (highlighted when selected) the various message filters which will populate to show entire inbox.
- If it is an older message, you may navigate to the “Done” (or later or mute….) folder where completed message up to a month are displayed, and if it is older, then simply use the search bar and start entering various keywords to find it on-the-fly.
Yes you can! Just press the “Inbox” folder in the Microsoft Outlook navigation tree. Don’t forget, when you are done…click the Knowmail folder or the Knowmail icon in the upper Outlook ribbon to come back to Knowmail’s smart views.
No. Since Knowmail for Outlook does not change the location of your emails, you can continue to use Outlook as usual.
You may filter your emails between “Urgent”, “Important” and the rest by simply clicking on (or off) the type of inbox you wish to view respectively.
In order to see only unread e-mails you can use the top filter and choose the view to show only unread e-mails.
All the messages that were marked as Done/Later/Mute in Knowmail can be accessed via their respective folders within the ribbon found on top of the screen (when in the Knowmail view).
You may easily reply/reply all/forward to an email directly from the email conversation view using our inline reply feature: type your reply and simply press send.
Knowmail doesn’t change any of the Outlook rules however Knowmail doesn’t support Outlook categories.
Yes you can! Any action done in Knowmail can be undone using the undo link in the notification area.
This option is available as long as the notification is displayed on the screen.
To update, please download the newest version to enjoy Knowmail or contact us.